Contact Us

Effective Date: January 1, 2025 Last Updated: January 1, 2025

We'd love to hear from you! Whether you have questions about our tools, feedback on features, or need technical support, our team is ready to help.

Get in Touch

The best way to reach us is via email:

• Email: [email protected]

What We Can Help With

Payment and Access Support

For an Audio-to-MIDI order, include the checkout email and Paddle transaction or receipt number. Do not send complete card details. We can help restore access, investigate a failed transcription, or explain the time balance. Payment, invoice, and approved refund processing is handled by Paddle, our Merchant of Record.

Please review our Refund Policy before submitting a refund request.

🛠️ Technical Support

Encountering issues with the MIDI Player, Editor, or Converter?

• Please include your device (e.g., iPhone, Windows PC) and browser version.
• If possible, attach the MIDI file causing issues (we keep it private).

💡 Feedback & Suggestions

Have an idea for a new feature?

• We deeply value community feedback. Many of our features, like the Visualizer and SoundFont support, came from user suggestions.

🤝 Partnerships

Interested in integrating usage of our tools or other collaborations?

• We are open to discussing partnerships with music education platforms and software developers.

Response Time

We are a small, dedicated team. We aim to respond to all inquiries within 24-48 hours (Monday - Friday).