Effective Date: October 5, 2026
Last Updated: October 5, 2026
This policy applies to paid Audio-to-MIDI transcription time purchased from MIDI Toolbox.
Paid orders are processed by Paddle.com, our Merchant of Record. Paddle handles payment processing, taxes, invoices, payment-related customer service, and approved refunds. Any mandatory cancellation or refund rights under applicable law remain unaffected.
If you cannot access purchased time, did not receive an access email, or a transcription failed, contact [email protected]. Include the checkout email and Paddle transaction or receipt number, but never send complete payment-card details.
Failed transcription jobs detected by MIDI Toolbox are normally returned automatically to the associated time balance. Restoring access or returning failed-job time is not a cash refund.
Paddle evaluates refund requests under its buyer terms, refund policy, and applicable consumer law. A refund may be considered for circumstances including:
Change-of-mind requests for time that has already been substantially consumed may be declined where permitted by law. Audio-to-MIDI output is an automated estimate, and a musically imperfect result alone does not establish a technical defect when the service successfully processed and delivered the advertised output.
When a full refund or chargeback is approved, the service time granted by that transaction is reversed, subject to any previous reversal. For a partial refund, a corresponding portion of the purchased entitlement is reversed. This applies even if some of that entitlement has already been used. A balance cannot be exchanged for cash, transferred, or resold.
For approved monetary partial refunds, the corresponding service entitlement is calculated in proportion to the original tax-inclusive order amount, rounded up to the next second and capped at the entitlement not already reversed. A tax-only refund does not remove transcription time. If refunded entitlement has already been used, the balance may become negative; further use requires sufficient remaining time. Successful chargeback reversals restore only entitlement previously removed for that chargeback. Mandatory consumer rights and Paddle's decisions take precedence.
Refund timing depends on the original payment method and Paddle's processing procedures.
Contact [email protected] first so we can investigate promptly. You may also use the support options shown on your Paddle receipt or visit paddle.net.
Paddle's Refund Policy and Buyer Terms apply to Paddle transactions. You do not have to contact us first to exercise an applicable statutory right or contact Paddle.
Website: miditoolbox.com
Email: [email protected]